Frequently Asked Questions

Below are summaries of frequently asked questions pertaining to policies and scheduling. For detailed information on policies and procedures please refer to the informed consent documents you received during the intake process. 

What is the cancellation policy?

Appointments that are cancelled with less than 3 business days notice are billed for the full cost of the session without exception
 

Appointments on Mondays need to be cancelled before the scheduled appointment time on the preceding Wednesday
Appointments on Tuesdays need to be cancelled before the scheduled appointment time on the preceding Thursday

Appointments on Wednesdays need to be cancelled before the scheduled appointment time on the preceding Friday

What if I need to reschedule?

Rescheduling requests can be made in the client portal or via email, availability is not guaranteed. If rescheduling is requested with less than 3 business days notice of the originally scheduled appointment, the cancellation of the originally scheduled appointment is a late cancellation. 

What if I'm running late or need to leave early?

If you are running late for a session (we've all been there!) you can email, call, or send me a secure message via the client portal and we can decide if we will still be able to meet for the remaining session time.
Unless otherwise agreed, late arrivals of 10 minutes or more are charged as a missed appointment and we will not meet. Early departures will be billed for the full session cost regardless of reason for early departure.

When are appointments available? What about scheduling during the school year?

Appointments are available on Mondays, Tuesdays, and Wednesdays from 10:00AM to 6:00PM. Saturday appointments are available on a limited basis and for an additional fee. 

After-school appointments are available on a limited and first-come-first-serve basis on Mondays, Tuesdays, and Wednesdays. The earliest appointment time is 10:00AM and the latest appointment time is 6:00PM. After-school spots fill up quickly in the fall and I recommend planning ahead as much as possible. 

Can I text you?

Contact outside of session should be limited to administrative topics (billing, scheduling) and communicated via email, secure messaging in the client portal, or phone call. Please do not text unless otherwise agreed.